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BUYING OUR BOOKS

Buy by post - Buy on-line - Buy from a bookshop - Trade orders

We welcome your order by post, on-line (by PayPal) or you can support your local bookshop. All prices in these pages are in pounds sterling.

BUY BY POST
Orders sent direct to us are despatched as soon as we can and are carefully packaged. An
order form for you to print out and post to us is here for your convenience. Payment must be by sterling cheque or British Postal Order payable to Twelveheads Press. We cannot accept credit or debit cards by post as the banks' fees are out of all proportion to our level of business. Most credit and debit cards can be used via our web site, however, by means of PayPal which is a safe secure system. We are happy to send a PayPal invoice if you like to email with your requirements. This is particularly useful for orders of two or more books.

Postage. We do not charge postage on orders despatched to UK addresses but for all overseas orders, Europe and worldwide, the drop down price menus show the price plus appropriate postage for airmail or economy. As Heritage series titles are lighter £4.00 per overseas order will suffice. Any excess will be refunded.

Returns policy. In the unlikely event of you receiving a book that is not in good condition, or not that ordered, we will replace it immediately and refund your postage. We do not, however, send books on approval.

BUY ON-LINE
We have an account with PayPal, which enables secure on-line payments with a credit or debit card. Use the button on the page of the book you want to order this way, ensuring that not only do you tell us what books you want but also give your name and address. On some pages, Heritage books and Limited Stock, you will have to specify the title you want and enter the cost. All payments must be in sterling. Overseas order should use the drop down overseas price that includes postage.

If you want to pay direct into our bank account please email us for the requisite details. Our IBAN and BIC details are available for overseas customers.

Whichever way you order, we will despatch your order as soon as possible and post free for the UK. Occasionally there may be a little delay as we do not maintain a continuously manned office and do take time off.

BUY FROM A BOOKSHOP
If you prefer to deal with a bookshop you will find that any good bookshop in the UK can obtain our books for you. In Cornwall and Devon we are stocked by many good bookshops and the Heritage series are stocked by most major tourist attractions in Cornwall, including National Trust shops. Elsewhere in the UK specialist railway, maritime and mining bookshops stock many of our titles. We do encourage you to support your local independent bookshop.

MAILING LIST
We send out irregular mailings by post or e-mail advising of new titles, etc., and will gladly add names to our list. Fill in the form
here or write or email with your name and address and your interests. We do not pass on addresses to other parties.

TRADE ORDERS should be sent to our Tor Mark Press, United Downs Industrial Estate, St Day, Redruth TR16 5HY. Telephone: 01209 822101, fax: 01209 822035. Please note Tor Mark are our trade distributors and have no knowledge of orders sent to us.



2 Woodside Cottages, Chacewater, Truro, Cornwall TR4 8LP, Great Britain
enquiries [at] twelveheads [dot] com

[E-mail addresses in these pages are deliberately obscured and not linked
in order to discourage their collection for spamming.]

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