For forty years we have managed without Terms and Conditions, believing that to run an honest and fair business was sufficient. It has worked for us but in these regulated and risk-averse times it seems we must comply, so here are the legal bits. They may not cover everything but we shall continue to be honest and fair.

  • Twelveheads Press is a partnership of Alan Kittridge, Michael Messenger and John Stengelhofen, operating from the partners' homes. The business address is 2 Woodside Cottages, Chacewater, Truro TR4 8LP and is for postal purposes only. As we do not have a business telephone we prefer contact by email or post.
  • Books are supplied subject to availability. We will despatch orders and deal with correspondence as rapidly as possible, usually within 48 hours, but there may be delays at times. Our business address is not continuously manned and we do take holidays occasionally. Allow two weeks for delivery.
  • We comply with the Consumer Contract Regulations in all respects.
  • Returns We do not supply on approval but if you wish to cancel your order before despatch email us or write. If a book is defective or damaged we will replace it promptly, and refund any postage costs. If we send the wrong book (and we have only done that two or three times in forty years!) we will send the correct one as rapidly as possible.
  • Card Payments Payments to us by credit or debit cards via the web site are securely managed by PayPal. We do not have access to your card information and it is not stored by us in any way.
  • Privacy We comply with the General Data Protection Regulations in all respects. Twelveheads Press is the data controller. We hold your personal information in order to process and fulfil your order and any future orders. If you agree to us doing so we will retain that information to send, by post or email, occasional mailings to inform you of new titles or special offers. We only record names, addresses, an indication of interest (based on what was purchased) and the year of the most recent order. We never pass the details to anybody else, and keep it safe and secure in compliance with the Data Protection Regulations. We don't write often - only when we have something interesting to say. You are entitled to know what personal data we hold about you and only have to ask. You can, of course, unsubscribe at any time.
  • Cookies We don't use cookies, we are not clever enough.

2 Woodside Cottages, Chacewater, Truro, Cornwall TR4 8LP, Great Britain
enquiries [at] twelveheads [dot] com

[E-mail addresses in these pages are deliberately obscured and not linked
in order to discourage their collection for spamming.]

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Good books from Twelveheads since 1978